Senior Contact Centre Customer Advisor
Job Description
An exciting role has become vacant in one of the country's most reliable and renowned retail brands with over 120 outlets nationwide.
This is a role for an experienced Contact Centre Advisor to work in a busy contact centre environment.
Your working hours will on a rota to covering hours of 8am - 10:00pm Monday to Saturday and Sunday 10am – 4pm.
As a Contact Centre Advisor your responsibilities will be:
- Overall responsibility for managing all online leads, including general enquiries and new sales enquiries
- Accurately recording and re-diarising telephone conversations or call attempts with the view of appointing customers, using the CRM
- Liaising with Sales Managers to ensure leads and appointments are channelled through to the right teams in a timely manner
- Prospective calls to end-of-term leads, with the aim of re-appointment
- Confirming and booking appointments with the Sales Management Team and reconfirming with the customer
- Providing feedback on call outcomes to drive improvements to the business process
- Updating conversion figures to ensure sales conversion rates meet the set standards
- Assisting with management of inbound leads from specific seasonal campaigns/events
As a Contact Centre Advisor you will need:
- Good PC, literacy and telephone skills
- Have excellent customer service and sales skills
- Confident communication skills
- Attention to detail
- Enthusiastic work attitude
- Be a team player
As a Contact Centre Advisor you would receive:
- 29 days holiday (including bank holidays)
- Free on-site parking
- Local transport links perfect for the location
- Contributory Pension Scheme
- Health care scheme available with a contribution
- Excellent career progression and development planning
Please respond with a copy of your CV by applying through the site.